FAQ

Frequently Asked Questions (FAQ)

1. What is kZYU?

kZYU is your one-stop online store for unique and high-quality products across a range of categories including Pet Supplies, Home & Garden, Health & Beauty, Jewelry & Watches, Sports & Outdoors, and Gadgets & Electronics. We bring you great products at great prices—delivered straight to your door.

2. How does shipping work?

We offer worldwide shipping. Since we work with global suppliers, shipping times may vary based on the product and destination. Most orders are delivered within 3–7 business days in the UK and 11-18 business days. You will receive a tracking number once your order has been shipped.

3. Why did I receive only part of my order?

To ensure faster delivery and reduce wait times, items in your order may ship separately if they come from different warehouses or suppliers. Rest assured, all your items are on their way.

4. Do you offer free shipping?

Yes! We offer free standard shipping on many items. Some products may have a small shipping fee depending on location and size.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can also track your order using the Track Your Order page on our website.

6. What payment methods do you accept?

We accept secure payments via Visa, MasterCard, American Express, Discover, PayPal, and other major providers.

7. Can I cancel or change my order after placing it?

We process orders quickly to ensure timely delivery. If you need to make changes, please contact us within 6 hours of placing your order. After that, changes or cancellations are not guaranteed.

8. What is your return and refund policy?

Your satisfaction is our priority. If you’re not happy with your purchase, you can request a return or refund within 30 days of delivery. Products must be unused and in original packaging. Please visit our Returns & Refunds page for full details.

9. Are your products safe and high-quality?

Absolutely. We carefully select suppliers and test products to ensure they meet our quality and safety standards. However, as a dropshipping business, we encourage you to review product descriptions carefully before purchasing.

10. How can I contact kZYU?

You can reach our support team anytime via the Contact Us page or email us at kzyuofficial@gmail.com. We aim to respond within 24–48 hours.